Frequently asked questions
Are the parts original?
Yes. Everything we sell is original from the manufacturer (Akrapovič, Eisenmann, Armytrix, Öhlins, HRE…) and comes with its documentation and warranty.
Do you keep the parts in stock?
As a rule, no: we work to order and order each part from the manufacturer when you place your order. If we ever have exactly yours in stock, it ships within 24-48 hours.
How long will my order take to arrive?
We process the order within 24-48 working hours of payment being confirmed. If the part has to be ordered from the factory, the estimated lead time is 5 to 25 days depending on the manufacturer; we let you know as soon as it ships. Once shipped, it arrives in mainland Spain within 24-48 hours; for other countries, we confirm the transit time when we quote shipping.
How much is shipping?
Shipping to mainland Spain is included in the price. For the Canary Islands, Ceuta, Melilla, the Balearic Islands or outside Spain, write to us first and we will tell you the exact cost.
How do I know the status of my order?
We email you at every step: payment received, ordered from the factory, shipped (with the tracking number) and delivered. You can also see it in My account, with the timeline of each order.
Can I cancel or change my order?
Yes, free of charge, as long as it is not yet in the “Ordered from the factory” status (when we have already paid the manufacturer). Email pedidos@gtrautoparts.com with your order number.
Can I return a part?
If you are a consumer, you have 14 calendar days from receipt to withdraw from the purchase, without giving reasons, with the part unfitted, in its original packaging and complete. Full details in Returns and warranty.
What about made-to-measure forged wheels?
Forged or flow-formed wheels made to order for your car or in a finish you chose cannot be returned: the manufacturer does not accept them back. We always tell you before confirming the order.
What should I do if the part arrives damaged?
Check the parcel in front of the driver. If you see damage, note it on the delivery note (or refuse the delivery if the damage is obvious) and let us know within 24 hours with photos, so we can claim against the carrier.
How do I know the part fits my car?
Choose your car with the selector on the home page: you will only see the parts compatible with your generation, and each product page tells you whether it fits your car. If you have the slightest doubt, ask us on WhatsApp before you buy.
Will the car pass its inspection with the parts fitted?
Almost all motorsport or high-performance parts need type approval for road use. In Spain, wheels within the sizes listed in your vehicle documentation do not need it. Rules differ from country to country: ask us about your specific case.
How can I contact you?
On WhatsApp or by phone on +34 633 602 828, or by email at info@gtrautoparts.com. Hours: Monday to Friday · 9:30-13:30 and 16:00-19:00 (CET).